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Related Information in NZSL
Watch NZSL translations of key documents or updates from NZ Relay Service Consultation
What is the NZ Relay Service, and what do we want to speak with the community about?
This video explains what the NZ Relay Service is, who it supports, and why MBIE wants community feedback to help shape the future of the service from 2027 onwards.
Topic 1 - Current Services and their Usage
This video explains the current NZ Relay services, how people are using them, and asks for community feedback on which services are still needed, what could change, and how the service can better support users in the future.
Topic 2 - Misuse
This video explains how the NZ Relay Service has been misused, why this creates safety concerns, and asks for community feedback on how to reduce misuse without making the service harder for genuine users to access.
Background information about the NZ Relay Service
This video gives background on the NZ Relay Service, why it was created, how technology has changed since 2004, and why MBIE is reviewing the service to make sure it remains relevant from 2027 onwards.
Consultation questions
This video shares the consultation questions and invites community feedback on current NZ Relay services, future service changes, and how to reduce misuse while keeping the service easy to access.